Session Descriptions

11:30 a.m. – Lunch

12:30 p.m to 3:00pm  – Darren S. Denington, CFBE

The Barn at Winthrop

11349 Bloomingdale Ave. Brandon , FL

How to Become a Rockstar Restaurant

Designed for Servers, Bartenders, Key Employees, Managers & Owners

We all understand that operating a restaurant in today’s business climate is extremely challenging. Numerous critical projects are regularly set aside so that we can get through the busy days. Training our staff is usually on top of that list because of lack of time, employee turnover, available resources and outdated systems and materials.

Darren S. Denington, CFBE has spent the last 34 years in the Hospitality industry helping restaurants across the country understand their guests’ perspective, train their restaurant staff and build winning hospitality teams. During this powerful session, he will provide priceless information for Servers, Bartenders, Key Employees, Managers & Owners that will make an immediate impact on all aspects of your establishment.

This rare and high-level training seminar will cover:

• How to implement a great training program
• Handling guest complaints and building loyal followers
• Suggestive selling that improves the experience
• Properly running a great shift
• How to create a focused and productive team
• How to truly connect with your guests
• Practical service skills
• Driving sales by utilizing the entire team
• Understanding the service your guests expect
• How to implement a communication system

REGISTER NOW!!!