Do You Just Want to Say Hello or Have a Question?
We truly value each of our observers and are happy to take care of any request you need from us.  Please send us an email.


Do You Need To Change Your Information With Us?
Simply change your profile in Shopmetrics or GigSpot.


Do You Need To Change A Scheduled Observation Date?
Since some observations have specific date requirements, we ask that you email us if you need to change an observation date.  Please include the visit details, scheduled date, requested new date, your name and shopper number. Requests must be received at least 48 hours prior to your observation. 


Do You Have A Question About Payroll?
If you have payroll questions, please email us and be sure to include the name of the shop and the date it was completed.


Please contact us at

Guest Survey

Helpful Links

Here are some convenient links to helpful websites and tools.


Download Internet Spell Check

Online Secret Shopping System



Sandals International Resorts

Operations Leadership Team

"For the past 15 years, the Service With Style, Secret Shopping program has provided invaluable and powerful information directly to our operations team. The SWS team has become intimate with our brand and continues to push us to remain focused on our guest experience. Thank you for the amazing reports."

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Food Service

"Consistently professional, dependable and a perfect way to determine the type of service your guests are experiencing. Their secret shopper reports are very thorough, detailed, and easy to understand. I refer them for any operator interested in making sure their guests are consistently enjoying great hospitality."




"I would personally recommend the Service With Style Secret Shopping program to any Restaurant or Bar looking for ways to improve their operation and lower their costs."