Secret Shopping
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You are just steps away from implementing the industry’s leading Secret Shopping & Surveys program.
Our professional, detailed reports will provide you with powerful information that is essential to understand your guests’ expectations, identify issues with specific employees, train your team, control theft, highlight star employees, and help you in your quest to consistently provide excellent service.
Benefits of Secret Shopping
Our Secret Shopping observations are completed by professionals that are anonymous to you while gathering information regarding the guest experience. All Secret Shopping programs include the following features:
Comprehensive Reports
Once our professional shoppers have visited your establishment, you will receive a detailed observation report. This new perspective will help you understand the integrity of your staff, improve the customer experience to increase repeat business, and enhance your bottom line.
Customized Programs & Software
We take pride in understanding your specific company details in order to completely customize all aspects of your report, schedule, locations and outlets. Our team at Service With Style will set up a personalized online reporting system, where you will be able to access all of your scoring details and even create your own customized reports.
Quality Shoppers
Our professionally-trained mystery shoppers will observe the entire customer experience. During the observation process, we will gather details on the level of customer service delivered, insight into all of the customer touchpoints, feedback on other customers’ experiences, and specific information on all aspects of the customer experience.
Flexible Scheduling
The observation schedule will begin approximately two weeks from the sign-up date. Service With Style understands how the needs of a business can easily change, so we do not require long-term commitments. We take pride in our services, so you are free to reevaluate your program after three months. Best of all, no payment is required until your first shop has been completed!
Surveys
Our Survey program offers several different options that allow you to gather insightful details on all aspects of your business. Each of the following survey types are included in the program.
- Digital Comment Cards
- Customer Surveys
- Employee & Management Surveys
Schedule a call with one of our service experts to see how we can customize a program that is tailored specifically for you.
Schedule a Quick Call With Us
Is your business delivering the exceptional service your guests expect? Our customized secret shopping and guest survey programs provide the insights you need to identify opportunities, strengthen service standards, and continuously improve. Contact us today to learn how we can help elevate your guest experience and support your business's success.
What Our Clients Say
"We at Freedom Health have been using the Secret Shopping services provided by Service With Style for the last 9 years. They have proven to be a well-organized and responsive organization and I have no hesitation in recommending them."
"For the past 22 years we have worked very closely with Darren, Ellen and the entire team at SWS. They have continually delivered detailed Secret Shopping reports for all of our properties across North America."