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10 Steps
to Great Service!
Your FREE guide to implementing GREAT Customer Service!
About Us!
Service With Style
Since 1998, Service With Style has strived to continually improve Service by providing valuable information to business owners and managers. Whether you have one location or 1,000 locations, your employees require training, support, and feedback to be able to provide your guests with service they can truly appreciate.
Our Secret Shopping & Auditing programs will provide you with the insight to understand your guests' perspective, while our Workshops & Coaching programs will identify the areas for your business to improve upon and provide solutions.
Secret Shopping
& Audits
Our Secret Shopping program, also referred to as Mystery Shopping, will provide you with thoroughly detailed observation reports completed by quality trained observers that are experiencing your business as a customer. This powerful information is essential to understand your guests’ expectations, identify issues with specific employees, train your team, control theft, highlight star employees, and to help you in your quest to consistently improve their products, service, and staff.
To deliver quality service and an exceptional customer experience, you need to understand the perspective of your guest. That is exactly what you gain from Service With Style's detailed, high-quality Secret Shopping reports.
Our Auditing program provides you with Quality Assurance Inspections by well-trained, professional Auditors. We will inspect all aspects of the business locations. This includes Building Maintenance, Equipment Repair, Cleanliness, Safety, Compliance, Employee Productivity, Procedures and Systems.
“For the past 21 years, the Service With Style Secret Shopping program has provided invaluable and powerful information directly to our operations team. The SWS team has become intimate with our brand and continues to push us to remain focused on our guest experience. Thank you for the amazing reports."
Become a Shopper
We are looking for new secret shoppers!
If you enjoy eating, drinking, shopping and lodging at local businesses while getting paid, then click below to sign up with Service With Style!
What Our Clients Say
"Their Mystery Shopper reports are very thorough, detailed, and easy to understand. We can customize the report any time, and I refer them for any operator interested in making sure their guests are consistently enjoying great hospitality."
Kris Davis
"We at Freedom Health have been using the Secret Shopping services provided by Service With Style for the last 9 years. They have proven to be a well-organized and responsive organization and I have no hesitation in recommending them."
Ricardo
"For the past 22 years we have worked very closely with Darren, Ellen and the entire team at SWS. They have continually delivered detailed Secret Shopping reports for all of our properties across North America."
Steve Updike
Workshops & Coaching
The key to a successful hospitality operation is a well-trained team that understands the importance of teamwork.
The Service With Style Workshops & Coaching program will provide your employees, management and owners with in-depth training sessions focused on the skills required to drive your business to profitability.
Your team will be trained on the importance of the guest experience by introducing service techniques specifically geared to your business. The program will show you how to "Build a Winning Hospitality Team" by implementing systems that will have your staff excelling and ultimately driving sales in the process.
Train Your Staff
Develop Your Managers
Build a Strong Team
Create a Marketing Plan
Drive Your Sales
Improve Your Business!!!
It takes an abundance of different skills to operate a successful restaurant. You need a well-trained and motivated management team along with a dedicated staff that truly cares about the business. Let one of our experts put together a customized program that will help you get there.
Current Clients
Click the link below for more details on ways we can help!
Billing &
Accounting
Would you like to pay an invoice, put a credit card on file or do you just have a billing question?
Additional
Resources
Service with Style is proud to be affiliated with many respected companies. We personally recommend each of them.
Reporting
Software
ShopMetrics is our Online Secret Shopping reporting software. Watch our video tutorial.
Program
Changes
Make changes to your Secret Shopping program anytime. Click here if you have new locations, question changes or new users.
Restaurant Management 201 is an in-depth management training program created by Darren Denington (Service With Style) and Alison Anne (Restaurant Revolution). The class will give you the knowledge, skills, and systems needed for your team to properly run the daily operations of your business, while still having the time and focus to manage the business details that will drive you to success!
Our 3.5-hour workshop will guide you and your entire management team through the process of becoming a cohesive team with strong leadership.
This program is perfect for owners, managers, key employees and potential management employees wanting to learn the fundamental skills that are required to consistently operate at a high level.
Our live workshop will be hitting the road in 2024 and 2025!
Be sure to meet Darren and Alison at the following Restaurant Shows:
California Restaurant Show
August 25-27, 2024
Florida Restaurant Show
November 6-7, 2024
New York Restaurant Show
March 23-25, 2025
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10 Steps To Great Service!
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