Secret
Shopping
Let's Get Started!
You are just steps away from implementing the industry's leading Secret Shopping program. We encourage you to learn more about our programs by reading the information below and scheduling a call with one of our service experts.
Once you sign up, a Service With Style team member will contact you to review the specific details of your program, including your locations, specific report questions, and schedule rotation.
Benefits of Secret Shopping
Our professional, detailed reports will provide you with powerful information that is essential to understand your guests’ expectations, identify issues with specific employees, train your team, control theft, highlight star employees, and help you in your quest to consistently provide excellent service.
Our Secret Shopping observations are completed by professionals that are anonymous to you while gathering information regarding the guest experience. Our Secret Shopping program includes the following features.
Comprehensive Reports
Once our professional shoppers/auditors have observed your establishment, you will receive a detailed observation report. This new perspective will help you observe the integrity of your staff, improve the customer experience to increase repeat business, and enhance your bottom line.
Customized Programs & Software
We take pride in understanding your specific company details in order to completely customize all aspects of your report, schedule, locations and outlets. Our team at Service With Style will set up your personalized online reporting system, where you will be able to access all of your scoring details and even create your own customized reports.
Quality Shoppers
Our professionally-trained mystery shoppers or quality assurance auditors will observe the entire customer experience. During the observation process, we will gather details on the level of customer service delivered, insight into all the customer touchpoints, feedback on other customers' experiences, and specific information on all aspects of the customer experience.
No Long Term Commitment
Service With Style understands how the needs of a business can easily change, so we do not require long-term commitments. We take pride in our services, so you are free to reevaluate your program after three months. Best of all, setup is quick and efficient, there are no setup fees and no payment is required today!
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Program Details!
Prices are per observation with the addition of visit expenses incurred during the observation. Visit expenses only apply to purchases required at the location to complete the observation (i.e. meal or tickets). Charges such as parking, tolls, admission, or fees may also apply.
The observation schedule will begin approximately two weeks from the sign-up date. The agreed-upon schedule can be adjusted by the client at any time, but not all shops can be canceled on short notice. All visits will be completed based on the number of monthly shops requested (some visits may roll over to the next month, if required, for scheduling purposes).