Secret Shopping

Guests are always silently evaluating your establishment. The decision to return or not is determined from the service experience and value they receive.

Program Features:

  • Identify Problem Areas
  • Understand Your Guests' Perspective
  • Control Theft
  • Industry Leading Reporting System
  • Quality Shoppers
  • Increase Employee Morale
  • Customized, Detailed Reports
  • Incredible Training Tool
  • No Set up Fees

Our Secret Shopping program is an excellent way to see how your establishment is performing.  Our detailed reports will help you increase your repeat business by understanding the true guest perspective and will provide you with one of the most powerful training tools in the industry.

Our integrity observations have been proven to lower our clients liquor costs.  In addition, our detailed reports will provide you with positive feedback that will help boost your employee morale.  Service With Style is truly dedicated to hiring the very best shoppers. Our Secret Shopping program is an excellent way to see how your establishment is performing.

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Sandals International Resorts

Operations Leadership Team

"For the past 15 years, the Service With Style, Secret Shopping program has provided invaluable and powerful information directly to our operations team. The SWS team has become intimate with our brand and continues to push us to remain focused on our guest experience. Thank you for the amazing reports."




"I would personally recommend the Service With Style Secret Shopping program to any Restaurant or Bar looking for ways to improve their operation and lower their costs."


Buffalo Wild Wings


"Service With Style is always on time with their reports and they hit on all the major points we are looking for. The shops are very detail oriented and have helped keep our management on their toes!"