Secret Shopping

Secret Shopping can be a powerful tool for any business to help them understand key aspects of their operations, quality, service and staff.  Posing as a guest or customer, we discretely evaluate every detail about the experience and complete a well written, very detailed report.  For this unique perspective to truly become a helpful resource for the ownership and management to utilize, it has to be completed with the right program!

Program Features:

  • Professionally Trained Quality Shoppers
  • Detailed Customized Reports
  • On-Line Reporting & Scoring System

 

  • Identify Problem Areas
  • Highlight Star Employees
  • Understand Your Guests' Perspective
  • Help Control Theft
  • Increase Employee Morale
  • An Incredible Training Tool

 

  • New On-Line Registration!
  • No Set up Fees
  • No Long Term Commitments 
  • Cancel at Any Point
taking order-min

Our Secret Shopping program is an excellent way to see how your establishment is performing.  Our detailed reports will help you increase your repeat business by understanding the true guest perspective and will provide you with one of the most powerful training tools in the industry.

Our integrity observations have been proven to lower our clients liquor costs.  In addition, our detailed reports will provide you with positive feedback that will help boost your employee morale.  Service With Style is truly dedicated to hiring the very best shoppers. Our Secret Shopping program is an excellent way to see how your establishment is performing.

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Testimonials

Sandals

Sandals International Resorts

Operations Leadership Team

"For the past 15 years, the Service With Style, Secret Shopping program has provided invaluable and powerful information directly to our operations team. The SWS team has become intimate with our brand and continues to push us to remain focused on our guest experience. Thank you for the amazing reports."

applebees

Applebee's

Restaurant

"I would personally recommend the Service With Style Secret Shopping program to any Restaurant or Bar looking for ways to improve their operation and lower their costs."

buffalowings

Buffalo Wild Wings

Restaurant

"Service With Style is always on time with their reports and they hit on all the major points we are looking for. The shops are very detail oriented and have helped keep our management on their toes!"

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