Secret Shopping

Secret Shopping can be a powerful tool for any business to help them understand key aspects of their operation, quality of service and staff.  Posing as a guest or customer, we discreetly evaluate every detail about the experience and complete a thorough and well-written report.

Program Features:

  • Professionally Trained Quality Shoppers
  • Detailed Customized Reports
  • Online Reporting & Scoring System

Our Program Can:

  • Identify Problem Areas
  • Highlight Star Employees
  • Provide Insight on your Guests' Perspective
  • Help Control Theft
  • Increase Employee Morale
  • Become An Incredible Training Tool

Quick And Easy Setup:

  • Online Registration
  • No Setup Fees
  • No Long Term Commitments 
  • Cancel at Any Point
taking order-min

Our Secret Shopping program is an excellent way to see how your establishment is performing.  Our detailed reports will help you increase your repeat business by understanding the true guest perspective and will provide you with one of the most powerful training tools in the industry.

Our integrity observations have been proven to lower our clients' liquor costs.  In addition, our detailed reports will provide you with positive feedback that will help boost your employee morale.  Service With Style is truly dedicated to hiring the very best shoppers. Our Secret Shopping program is an excellent way to see how your establishment is performing.

Access all of your reports at any time via Shopmetrics, our Online Reporting & Statistical Scoring Software.  This helpful tool is included with all monthly Secret Shopping programs.



Sandals International Resorts

Operations Leadership Team

"For the past 15 years, the Service With Style, Secret Shopping program has provided invaluable and powerful information directly to our operations team. The SWS team has become intimate with our brand and continues to push us to remain focused on our guest experience. Thank you for the amazing reports."




"I would personally recommend the Service With Style Secret Shopping program to any Restaurant or Bar looking for ways to improve their operation and lower their costs."


Buffalo Wild Wings


"Service With Style is always on time with their reports and they hit on all the major points we are looking for. The shops are very detail oriented and have helped keep our management on their toes!"